FAQS

Seat Location Questions

Q: I’d like to place my deposit for a Season Ticket Package. When can I select my
seat location?

A: Feel free to deposit by visiting our tickets page. We will then contact you directly and help you select your seats over the phone.

Q: Do you have a map that shows the seating configuration and each section’s proximity to the Parking Garages?
A: Yes, please visit the Parking Map.

Q: Can I purchase Season Tickets in the promenade/upper deck (Upper Level –
Sections 201-232)?

A: Tickets are only available for purchase for Orlando Solar Bears home games within the lower level of the Amway Center. However, in special circumstances, the Solar Bear will open some seating up in the upper level. Check our Special Events page for any instances when this might occur.

Q: Will Season Ticket accessible seating be available?
A: Yes, accessible seating will be available in sections 101, 104-107 and 113-116. Wheelchair accessible and companion seats are available at locations dispersed throughout Amway Center, offering guests the choice of prices and lines of sight. For the Amway Center Accessibility Guide, please visit amwaycenter.com/accessibility-guide.

Q: Can I still select my seat location if I choose the Half Season Ticket Plan (18 games)?
A: Yes. And you can choose which 17 games you wish to attend (Opening Night is included in the Half Season Plan).

Ticket Questions

Q: What types of ticket packages will the Solar Bears offer?
A: We offer Full and Half Season Ticket plans. We also offer group discounts for groups of 15 tickets or more. Premium seating is also be available (suites, loge boxes and club seating).

Q: What benefits will Season Ticket Members have?
A: All Full Season Ticket plans will include tickets to all 36 regular season home games and our first four (4) home playoff games.

Some of the great benefits include the following (more to come at a later date):

  • Full Season Ticket Members receive significant savings of up to 40% off box office pricing.
  • Half Season Ticket Members receive significant savings of up to 29% off box office pricing.
  • Full and Half Season Ticket Members will receive the same reserved seat for all regular and post-season games.
  • Full Season Ticket Members will receive first choice of their seat location for the following season.
  • Solar Bears Ticket Exchange Program – see below for more information.
  • Full and Half Season Ticket Members will receive invitations to special VIP events including autograph sessions and other exclusive events.

Q: Four (4) Playoff games – What if the Solar Bears play fewer than four home playoff games?
A: By default, if the Solar Bears miss the playoffs or play fewer than four playoff games, money collected for those games will be applied to the following season. A refund will be issued if requested.

Q: Will suites be available for single games?
A: Yes, call us at (407) 951-8200 and ask for a Ticket Sales Account Manager.

Q: Will you have a ticket exchange program?
A: Yes, as an added benefit for Full and Half Season Ticket Members, games will be selected prior to the start of each season and listed as “Exchange Night Games” for unused Season Tickets. More information will be sent out prior to the start of the 2016-17 season.

Q: What is the age requirement for children’s tickets?
A: The Amway Center requires children that have reached their 2nd birthday by the date of the game to have a ticket for entry.

Q: When will Opening Night tickets go on sale?
A: Opening Night and individual game tickets for the 2016-17 regular season will go on sale to the general public on Wednesday, September 21, 2016 at 10 a.m.

Miscellaneous Questions

Q: Are the Solar Bears affiliated with an NHL team?
A: Yes – we are affiliated with the Toronto Maple Leafs (NHL) and Toronto Marlies (AHL).

Q: When will the Solar Bears 2016-17 regular season schedule be released?
A: We expect the 2016-17 regular season schedule to be released during the summer.

Q: How do I meet the players?
A: Season Ticket Members will have the opportunity to meet the players at Special VIP
events.

Amway Center Questions

Visit: www.amwaycenter.com

Q: Where is the Amway Center Box Office located?
A: The Amway Center Box Office is located on Church Street. Short-term (15 minutes) parking is available in front of the box office on Church Street except during events. The Amway Center Box Office does not take ticket orders over the phone.

Parking & Transportation

Q: Is parking included in the price of my season ticket?
A: It is not. More information about parking will be available prior to the start of the 2016-17 season.

Q: Will Season Ticket Members be offered discounted parking?
A: Please check back – More information to follow.

Q: How can I get directions to the Amway Center?
A: Visit our directions page.

Employment Questions

Q: Will the Solar Bears be hiring front office personnel?
A: For more information on career opportunities, please visit our careers page.

Q: Will the team be hiring game entertainment and off-ice official positions, and will the Solar Bears hold open player tryouts?
A: We are currently accepting applications and resumes for off-ice official positions – visit our careers page to apply.  With regard to game entertainment opportunities and team tryouts, please follow us on Facebook or Twitter and visit our careers page for updates.